Dental Services

Summary

Due to the COVID 19 epidemic we are following national guidelines to provide Emergency Care and routine dental care is no longer available at any of our clinics.

Patients who have a swelling affecting their eye or which affects their ability to swallow or breathe, or if they have dental bleeding which cannot be managed at home should go to A and E.

What we do

Dental conditions which may require urgent care include:

  • Trauma including loss of a permanent tooth.
  • Facial swelling that is significant and worsening.
  • Severe dental or facial pain that cannot be controlled by the patient
  • Fractured teeth or tooth WITH nerve exposure
  • Dental and mouth infections.
  • Suspected mouth cancer
  • Dental conditions that may affect a serious medical condition

We are providing telephone triage system to assess emergency and urgent care and this can be accessed by calling the dental helpline on: 03001234010. For our own patients we ask that you call the clinic you usually attend and follow the instructions on the answerphone message.

Once a call has been received by the dental helpline service, patients will then be given an appointment to speak to a dentist. A dentist will ring you back to perform a remote consultation – this will be either by telephone or video link.  This will include taking a thorough medical and dental history .You may be asked to email photographs of the dental problem to a secure NHS email account.

We will follow strict guidelines and a structured pathway which follow national guidelines and concentrates on the 3 AAAs–

Advice – self-help, you will be given advice on how to manage your condition including possibly using a temporary filling kit available from chemists or one of our UDCs (Urgent Dental Centres).

Analgesics – appropriate advice according to individual circumstances and medical history will be given.

Antibiotics - only if appropriate.

Each patient will be assessed and managed on their own merit taking into account their best interests and using professional judgement. 

If Symptoms persist ring back after 48 hours and you will be triaged again, if all options have been exhausted than a referral to appropriate Urgent Dental Centre (UDC).

We have separate premises for those who are shielded / at high risk if catch COVID-19).

ONLY where a 3A approach has been tried, escalated and failed to manage symptoms, or where the patient is at risk of deterioration of general/mental health if they do not receive an active intervention, will a face to face consultation be considered.

If you are referred into a UDC please expect to be triaged again by telephone / video link first, this is to ensure that face to face contact is necessary and that you understand the treatment options available.

The Chief Dental Officer has categorised patients as:

  1. Patients who are possible or confirmed Covid-19 patients
  2. Patients who are shielded, those at the highest risk of severe illness from Covid 19.
  3. Patients who are at increased risk of severe illness from Covid 19 Appendix 1
  4. Patients who do not fit one of the above categories but bearing in mind that as the country is in the sustained transmission phase of the disease we need to consider that all patients may potentially have or carry the virus.
 Patients in categories 2 and 3 will be seen at a separate site to categories 1 and 4.  Because of this you may have to travel a significant distance.

Even when you get to the UDC options are severely limited, normal dentistry involves the generation of aerosols eg drilling, using air and water spray or cleaning teeth.  Due to nature of COVID -19 and how it is spread in saliva and droplets from the upper airway we need to avoid using procedures which increase the generation of fine spray or aerosols (aerosol generating procedures or AGPs – you may hear about these in the news).  Therefore often the only treatment options may be an extraction or a dressing.  Any procedures involving AGPs will be kept to a minimum and further treatment is likely to be required at some point in the future.

If you come to a UDC for face to face appointment there is risk of infection even though we are employing rigorous standards of social distancing, PPE and decontamination.  Patients are kept separated physically and by timing of appointments.  You may be asked to wait outside or in the car if we are not quite ready for you.

For more information

How to contact us:

Ashton Health Centre Dental Department
Ashton Dental Department
Ashton Health Centre
67-69 Pedders Lane
Ashton
Preston

Tel: 01772 777177
Fax: 01772 734053

Bacup Health Centre
Irwell Mill
Rochdale Road
Bacup
OL13 9NR

Tel: 01282 628252
Fax: 01706 879435

Bamber Bridge Clinic
School Lane
Bamber Bridge
Preston
PR5 6QE

Tel: 01772 644676

 

Barbara Castle Way Health Centre
Level 3
Simmons Street
Blackburn
BB2 1AX

Tel: 01254 283919 / 283920

Clitheroe Hospital
Chatburn Road
Clitheroe
BB7 4JX

Tel: 01254 283860

Darwen Health Centre
James Street West
Darwen
BB3 2PY

Tel: 01254 283559 / 283560

Oak House Dental Centre
34 Church Street
Accrington
BB5 2ED

Sat-Nav users should use BB5 2EU

Tel: 01254 283674

Ringway Dental Centre/Dental Helpline
Ringway Dental Centre
Ringway House
Ringway
Preston
PR1 3HQ

For SatNav please use PR1 1EL

Tel: 01772 777800

Special Care Dentistry Royal Blackburn Hospital
Level 2 (Blue Level)
Royal Blackburn Hospital
Haslingden Road
Blackburn
BB2 3HH

Tel: 01254 734962
Fax: 01254 732961

St Peter's Centre 
3rd Floor
Church Street
Burnley
BB11 2DL

Tel: 01282 628315

Yarnspinners Health Centre
Carr Road
Nelson
BB9 7SR

Tel: 01282 628464

Dental Services Outside East Lancashire

Preston

Preston Dental Service
Ringway House
Ringway 
Preston
PR1 3HQ
Tel: 01772 777 397 (limited appointments only then dental nurse advice)
Opening hours: Monday - Sunday 8:30am - 9:45pm
01772 325 100 assess allocation 

Chorley (out of hours)

Tel: 01257 230 230 (only ring after 6pm)

Bolton

Outpatients Dept: Royal Bolton Hospital
Minerva Road
Farnworth
Bolton
BL4 0JR

Opening hours:  Monday - Friday 9:00am - 5:00pm 
Tel: 01204 390 918 appointments only


Bolton Dental Service
Lever Chambers
Ashburner Street
Bolton  
BL1 1SQ  
Tel: 01204 463 222

Opening hours:  Monday - Friday 5:15pm - 8:30pm
Weekends & Bank Holidays 9:00am - 11:30am
Note:  they only have a certain number of appointments within the bolton area and cannot do domicillary visits

Bury *

Bury Access Centre
Moorgate Primary Care Centre
22 Derby Way
Bury
BL9 0NJ
Tel: 0161 447 9898 
Opening hours:  Monday - Friday 7:45am - 4:30pm (appointments only)

Rochdale*

Rochdale Access Centre
90 Whitehall Street
Rochdale
OL12 0ND
Tel: 01706 764 766 
Opening hours:  Monday - Friday 8:00am - 5:00pm (appointments only)

*outside of the hours shown, contact bardoc on 0161 763 4242

Skipton, North Yorkshire and York

Patients who ring from this area will need to ring 111 for dental emergencies.

Manchester

Tel: 0161 4769 649


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